When will my order be shipped?
After placing an order, it will take 1 to 5 days to process your order, manufacture our products, and ship your order (free shipping). However, due to the special circumstances of COVID, the delivery time may be extended, but please rest assured that the postal service will deliver as soon as possible.
If you have any questions, our team will be happy to help you.
Contact us: support@genshingo.com
What if I have not received part of the order?
Depending on your order, one or more items may not arrive at you at the same time.
This is normal, it may be sent through more than one package.
Your products can be shipped in several packages. Don't worry that your rest of your orders are on the way and will arrive soon.
I did not receive my order
Your package is lost or damaged? Our "safe delivery" protects you from all disputes. GENSHIN GO assumes 100% responsibility and will send you a new package immediately at our expense.
If there is a problem with your order, please feel free to contact us. Our team will help you solve your problem as soon as possible.
Can I modify my order?
Yes, of course, if your order is not "processing", you can add or delete items in the shopping cart.
You have 12 hours to contact us after payment to modify your order.
Can I cancel the order?
Yes, you can cancel the order.
We recommend that you contact us up to 12 hours after placing an order before proceeding.
If the order is already being prepared, the cancellation fee will however be 40% of the purchase price.
Please contact us if you have any doubts so that we can solve your problem as quickly as possible.
THE SIZE DOESN'T FIT ME
Please, before ordering you can check our size guide that you'll be able to find in the description page of any product. As we advise you on our product pages, it is recommended to take one size above because our clothes are a little small in size.
The buyer assumes full responsibility for products that are too small / large.
Contact us if you encounter this type of problem, our team will do everything to satisfy you (by offering you a compensation for example).
SECURITY & PAYMENT
I WILL RECEIVE A CONFIRMATION EMAIL AFTER I PLACE AN ORDER?
Once you have placed an order you will shortly receive a confirmation email. Keep this e-mail and the number of your order as proof of your purchase on our shop. In case of assistance with our support, we will ask you for these informations in order to solve your problem.
WHAT ARE YOUR PAYMENT METHODS?
The GENSHIN GO accept the following payment methods:
-Credit Cards (Visa, Mastercard, Electron, Mastercard, Maestro and much more)
-Debit cards
Your bank details or credit card information will not be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor.
We do not accept checks at this time.
IS IT SAFE TO ORDER ONLINE?
You can rest assured that it is safe to order in the genshingo store! We are a member of "Verified by Visa" and "MasterCard Security", providing you with additional security when using payment cards online.
Your bank details or credit card information will not be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor.
After placing an order, it will take 1 to 5 days to process your order, manufacture our products, and ship your order (free shipping). However, due to the special circumstances of COVID, the delivery time may be extended, but please rest assured that the postal service will deliver as soon as possible.
If you have any questions, our team will be happy to help you.
Contact us: support@genshingo.com
What if I have not received part of the order?
Depending on your order, one or more items may not arrive at you at the same time.
This is normal, it may be sent through more than one package.
Your products can be shipped in several packages. Don't worry that your rest of your orders are on the way and will arrive soon.
I did not receive my order
Your package is lost or damaged? Our "safe delivery" protects you from all disputes. GENSHIN GO assumes 100% responsibility and will send you a new package immediately at our expense.
If there is a problem with your order, please feel free to contact us. Our team will help you solve your problem as soon as possible.
Can I modify my order?
Yes, of course, if your order is not "processing", you can add or delete items in the shopping cart.
You have 12 hours to contact us after payment to modify your order.
Can I cancel the order?
Yes, you can cancel the order.
We recommend that you contact us up to 12 hours after placing an order before proceeding.
If the order is already being prepared, the cancellation fee will however be 40% of the purchase price.
Please contact us if you have any doubts so that we can solve your problem as quickly as possible.
THE SIZE DOESN'T FIT ME
Please, before ordering you can check our size guide that you'll be able to find in the description page of any product. As we advise you on our product pages, it is recommended to take one size above because our clothes are a little small in size.
The buyer assumes full responsibility for products that are too small / large.
Contact us if you encounter this type of problem, our team will do everything to satisfy you (by offering you a compensation for example).
SECURITY & PAYMENT
I WILL RECEIVE A CONFIRMATION EMAIL AFTER I PLACE AN ORDER?
Once you have placed an order you will shortly receive a confirmation email. Keep this e-mail and the number of your order as proof of your purchase on our shop. In case of assistance with our support, we will ask you for these informations in order to solve your problem.
WHAT ARE YOUR PAYMENT METHODS?
The GENSHIN GO accept the following payment methods:
-Credit Cards (Visa, Mastercard, Electron, Mastercard, Maestro and much more)
-Debit cards
Your bank details or credit card information will not be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor.
We do not accept checks at this time.
IS IT SAFE TO ORDER ONLINE?
You can rest assured that it is safe to order in the genshingo store! We are a member of "Verified by Visa" and "MasterCard Security", providing you with additional security when using payment cards online.
Your bank details or credit card information will not be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor.