Frequently asked questions are listed below.

What is Genshin Go's product range?

Genshin Go offers a wide range of high-quality peripheral products, including plush toys, acrylic accessories, figures, and more. Our collection covers beloved characters from various games and animations, including Genshin Impact, Honkai: Star Rail, Heaven Official's Blessing, Grandmaster of Demonic Cultivation, and other popular IPs.

Are the products officially licensed?

Yes, most of the products available on Genshin Go are officially licensed. We pride ourselves on offering genuine merchandise from reputable manufacturers and distributors. When you shop with us, we guarantee your satisfaction.

What payment methods do you accept?

Genshin Go accepts the following payment methods: credit card (Visa, Mastercard, Electron, Mastercard, Maestro, etc.), debit card. Your bank details or credit card details will not be communicated to us. All payments are secured by our 128-bit SSL encrypted payment processor.

How long does shipping take?

Shipping times depend on your location and the shipping method selected during checkout. Generally, orders are processed and shipped within 2-3 business days. Please refer to our Shipping and Delivery page for more information.

What if I receive a damaged or defective product?

We take utmost care in packaging and shipping your orders, but if you happen to receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will gladly assist you with a replacement or refund.

Can I cancel or modify my order after it's placed?

We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been processed for shipping, we won't be able to make changes.

Will I receive a confirmation email after placing an order?

You will receive a confirmation email shortly after placing your order. Keep this email and your order number as proof of your purchase in our store. If we need our support, we will ask you to provide this information in order to resolve your issue.

Can I track my order?

Absolutely! Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate its expected delivery date.

How can I stay updated with the latest releases and promotions?

To stay in the loop with the latest product releases, promotions, and updates from Genshin Go, we recommend subscribing to our newsletter and following us on social media platforms like Twitter, Instagram, and Facebook. Don't miss out on exciting announcements and exclusive deals!

What is your return policy?

If you are not happy with your order, you can initiate a return within 30 days of receiving the product. Please refer to our Returns and Refunds policy for more information on the process.