Welcome to GENSHINGO! We are committed to delivering your favorite game merchandise promptly and securely. Below is our detailed shipping policy to help you understand our shipping procedures and what you can expect when you place an order with us.
Processing Time
Orders are processed from Monday to Friday, excluding holidays. Processing times are as follows:
- Off-Peak Season: Orders are typically processed within 3 business days.
- Peak Season: During holidays or peak periods, processing times may be longer. We appreciate your patience during these busy times.
Shipping Methods and Rates
We offer the following shipping methods:
| Country/Region | Standard Shipping (15-28 days) |
Express Shipping (2-7 days) |
|---|---|---|
| US/UK/DE | Free | $26 |
| Other Countries | Free | $30 |
Delivery Time
Please note that delivery time is calculated as follows:
Delivery Time = Processing Time + Shipping Time
Make sure to consider both processing and shipping times when estimating your order’s arrival date.
Shipping Destinations
We currently offer shipping to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, India, Indonesia, Mexico, Philippines, Romania, United States, Vietnam, Thailand, Taiwan, Luxembourg, Turkey, Slovakia, Sri Lanka, Lebanon, Brazil, Russia, Colombia, Cyprus, Greece, Hungary, Chile, Macau.
If your location is not listed, please contact our customer service team to inquire about potential shipping options.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
Shipping Delays
While we strive to deliver your order within the estimated timeframe, there may be occasional delays due to factors beyond our control, such as customs processing, weather conditions, or holiday peak times. We appreciate your understanding and patience in these situations.
Customs and Import Duties
Please note that international orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
Missing or Damaged Items
If your order arrives damaged or if there are any items missing, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at support@genshingo.com or through our contact page. We are here to assist you and ensure you have a positive shopping experience with GENSHINGO.
Thank you for shopping with us!