Genshin Impact Klee Bomb Mug GENSHINGO

SHIPPING & HANDLING


Delivery Time = Processing time + Shipping time


Please note: We process orders on business days which are Monday through Friday,Processing Time: Within 3 days business days (in regular seasons)

Once the goods are sent out, the address can't be changed. Please confirm the correct shipping address when placing the order. If the address is wrong and needs to be changed, please contact us on the day of placing the order to avoid unnecessary losses to you.

Due to the online shopping season at the end of the year, the delivery may be delayed. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

SHIPPING TIME Shipping time varies by location.

These are our estimates:

LOCATION       *ESTIMATED SHIPPING TIME

United States： 1-2 Weeks
Canada, Europe： 1-3 Weeks
Australia, New Zealand： 1-3 Weeks
Mexico, Central America, South America： 1-3 Weeks

 Please contact us if you have any shipping questions.

Returns Policy

Refunds (if applicable) We are committed to providing you with the absolute best products, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please email us at support@genshingo.com Or Contact us directly in the lower right corner with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.